If you’re not happy with your mobile network, it’s never been simpler to switch to a new provider. You could save money too. This guide tells you what you need to do.
Text to switch mobile provider
We’ve made it quicker and easier to leave your current mobile provider. Ofcom rules mean you can switch mobile provider by sending a simple, free text message to your current provider. The ‘text-to-switch’ process gives you more control over how much contact you have with your current provider.
How to switch and keep your mobile number
If you want to switch and keep your existing phone number, text ‘PAC’ to 65075 to begin the process. Your provider will reply by text within a minute. They will send you your switching code, called a ‘PAC’, which will be valid for 30 days. Their reply must also include important information – such as any charges that you have to pay if you’re leaving your contract early; or your credit balance, if you’re a pay-as-you-go customer. You can also request your PAC via your online account on your provider's website. When you do this, your provider must provide your PAC within one minute, just as they would if you requested it by text. Customers who have more than one number linked to their account – for example those with family mobile packages – will need to request their PAC online or by phone. You then give the PAC to your new provider and they must arrange for the switch to be completed within one working day. The process is designed to be quick and easy, so you could request your PAC while looking for a new deal. Contact us on 03301 758880 or @ hello@hermes-ltd.co.uk