Summary of General Condition C8

Effective Date: 1 January 2026

This page provides a summary of General Condition C8, a regulatory requirement set by Ofcom, which applies to communications providers in the United Kingdom. The condition is designed to ensure that customers are treated fairly and transparently, particularly when entering into, changing, or ending a contract.

This summary is provided for information only and does not replace the full legal text of General Condition C8.

Who This Applies To

General Condition C8 applies to COLABR8 Ltd as a provider of electronic communications services and applies to our relationships with customers who enter into contracts for such services.

What General Condition C8 Covers

General Condition C8 sets out rules relating to:

The information that must be provided to customers before they enter into a contract
How contract terms are presented and explained
Customer rights relating to contract duration, renewal, and termination
Transparency around pricing, minimum terms, and exit charges

Key Customer Protections

Under General Condition C8, customers are entitled to:

Clear and transparent information Customers must be provided with clear, accurate, and accessible information about services, prices, contract length, and any applicable charges before entering into a contract.
Contract summaries Customers must receive a concise contract summary outlining key terms, including the minimum contract period, total price, and any conditions that may apply.
Fair contract terms Contract terms must be fair, proportionate, and not misleading.
Information about changes Customers must be informed in advance of any changes to contract terms that may be of material detriment, along with their rights to exit the contract where applicable.
Termination rights Customers must be able to end their contract in line with agreed terms and applicable regulations, including at the end of any minimum term.

COLABR8’s Commitment

COLABR8 is committed to complying fully with General Condition C8. We aim to:

Communicate openly and transparently with our customers
Provide clear and accessible contractual information
Treat customers fairly at all stages of the customer relationship
Ensure our contracts and processes meet regulatory standards

Further Information

The full text of General Condition C8 is available on the Ofcom website. Customers are encouraged to review the complete condition for detailed legal requirements.

If you have any questions about this summary or how General Condition C8 applies to your services with COLABR8, please contact us.

Contact Details

COLABR8 Ltd 280 St Vincent Street Suite C, Second Floor Glasgow, G2 5RL United Kingdom

Email: hello@colabr8.co.uk